We at Ice Broadband continually aim to improve our service to our customers. We are currently carrying out essential maintenance and upgrades to our base stations and once these works are completed you will notice an immediate improvement. Therefore if you are in the following areas;
2008-08-14
ICE Broadband 100% Coverage Limerick
ICE Broadband has recently expanded its fixed wireless broadband network across the whole of Limerick County. While we have done everything possible to cover the entire county, installation is subject to site survey and availability. Line of sight to one of the masts on our network is essential for installation. Terms and conditions apply.
06/01/10 Dear Customer due to the current weather conditions we have had to close our office early. Please do not hesitate to leave a voicemail on our system and we will respond within 24 hours.
23/12/09 Ice broadband Christmas Opening Hours 23/12/09 09.00am to 17.30pm 24/12/09 09.00am to 13.00pm 25/12/09 to the 28/12/09 Closed 29/12/09 09.00am to 17.30pm 30/12/09 09.00am to 17.30pm 31/12/09 09.00am to 13.00pm 01/01/10 Closed 02/10/10 10.00am to 18.00pm 04/01/10 Normal opening hours 09.00am to 20.00pm
Current Base Station outages Attention of Customers in the Murroe, Cahercornish and Lisnagaul areas
A further update on this outage will be sent to customers the first week in Jan 10. The service will not be available over the christmas Period Other Outages Ardee, Lurgans Hill, Workhouse a further update on this outage will be sent to customers the first
week in Jan 10. The service will not be available over the christmas
Period Spink outage is still current in this area 24/09/09 Voip Customer Dear Customer, we still currently awaiting an update from our network team regards the outage in your area. No updates to date as to when the service will be resumed. We apologise for any inconvenience caused. Fore and Spink Customers Dear Customer, we still have no updates as to the outage in your area. As soon as we have an update we will send a text to customer informing you of same. 23/09/09 Dear Customer We currently have an issue with our VOIP service. Our engineers are currently working to resolve this issue. We apologise for any inconvenience caused.
10/09/09 Dear Customer service has now being resumed in the Clonmel area. We appreciate
your patience while awaiting for the service to come back online.
10/09/09 Dear Customer Service has now been resumed in the Tullamore area
10/09/09 Dear Customer We currently have an outage in the Tullamore area an engineer is enroute to reslove the issue a further update will follow.
10/09/09 Dear Customer
We apologise for the
outages in the following areas we will update customers VIA text message if any
updates become available on these site. We do apologise for the inconvenience
caused.
Murroe
Clonmel
Horse
Hill
Fore
Spink 13/07/09
Attention of Customers in the Murroe, Cahercornish and Lisnagaul areas.
Dear Customer
Due to 3rd party issues where we have had to replace the generator and equipment on our remote site. Since then we have been experiencing issues with the new generator and we are planning to move to ESB power. This will take up to 2 to 3 weeks to complete. We are afraid that your Broadband service will be intermittent while this transition is taking place.
We will keep you updated as to the work taking place and a completion date for same. We sincerely apologise for the inconvenience caused
10/07/09
Dear Customers our 1890 444 111 is now in operation.
07/07/09
Dear Customers we currently have an issue with our 1890 444 111 number please for the moment use the following Lo Call numbers or email addresses to contact the office
Sales LoCall 0818 220 285
sales@icebroadband.com
Customer Service LoCall 0818 220 282
customerservices@icebroadband.com
Accounts/Admin LoCall 0818 220 281
accounts@icebroadband.com
07/07/09
Dear Customer we currently have a service outage in the Murroe area, this will affect the following sites
Murroe
Lisnagaul
Cahercornish
A further update will follow
25/06/09
Due to a 3rd party complete hardware failure where the 3rd party is currenlty awaiting delivery of part the service in the murroe area of limerick is unavailable. We hope to have a date and time for normal service to be resumed this afternoon. We are notifying customers by text message if you are not recieving texts from Ice in relation to this matter please contact 1890 444 111. We apoligise for the inconvience caused.
07/05/09
Dear Customer we currently still have a service outage in the Limerick area, we are currently working to resolve this and a further update will follow.
06/05/09
Dear Customer we currently have a service outage in the Limerick area, we are currently working to resolve this and a further update will follow.
02/04/09
Dear Customer
Happy Easter to all
Our Offices will be closed on Good Friday 11/04/09 we will reopen on Saturday 12/04/09 from 10:00am to 18:00pm.
We will then be closed on the Bank Hoilday Monday 13/04/09.
Normal opening hours resume on Tuesday 14/04/09.
19/03/09
Dear Customer we currently have service outages in the Athy and Fore areas. We are working to reslove these issues.
06/03/09
Dear Customer Service is now resumed in the Limerick area.
05/03/09
Dear Customer we currently have a service outage within the Limerick area, we have a 3rd party contractor looking at the issue a further update will follow.
30/01/09
Dear Customer our 1890 444 111 number is now back in operation, we apoligise for any inconvience casued.
Dear Customer the current network upgrades are nearly completed our customers should see a increase in speeds over the coming weeks.
07/01/09
Dear Customer, you may be expericeing an issue with our 1890 444 111 number, we are currently working to reslove this and a further update will follow. Please use the locall numbers or email addresses below to contact us.
Sales LoCall 0818 220 285
sales@icebroadband.com
Customer Service LoCall 0818 220 282
customerservices@icebroadband.com
Accounts/Admin LoCall 0818 220 281
accounts@icebroadband.com
24/12/08
Dear Customers Ice Broadband would like to wish all our customer a Happy Christmas and a Happy New year.
17/12/08
Dear customers we are carrying out upgrades to our network, these works should be completed in January, our third party contractor will be on leave from the 23rd of December to the 29th of December, customers will see an improvement over the coming weeks, these works are scheduled to be completed in January.
12/12/08
Dear Customers
Please note that the ice broadband office will be closed from the 19/12/08 the opening hours for Customers Services over the christmas period will be as follows,
22/12/08 10.00am to 18.00pm
23/12/08 10.00am to 18.00pm
24/12/08 09.00am to 12.00pm
25/12/08 Closed
26/12/08 Closed
27/12/08 Closed
28/12/08 Closed
29/12/08 10:00am to 18:00pm
30/12/08 10:00am to 18:00pm
31/12/08 09:00am to 13:00pm
01/01/09 Closed
04/12/08
Dear Customer our normal VOIP service has been resumed if you are still expericening problems making outbound calls please contact our call centre and we will look into your issue.
03/12/08
Dear Customer we are currently experincing an issue with our VOIP service, VOIP customer will be unable to make outbound calls we are still currently working to resolve this issue.
28/11/08
Dear customer
We apologize for any inconvenience caused that you have not being able to contact us on our customer service lines, we have had an issue with our Primary ISDN Line was down and the issue was out of our hands. Our Call centre lines are now back in operation.
Please ensure you provide the full details on your account i.e Full Name, Full address this will help us in locating your account. Also please note that under the data protection act we can only deal with the account holder and persons named on the account.
Dear Customer our normal VOIP service has been resumed if you are still expericening problems making outbound calls please contact our call centre and we will look into your issue.
27/11/08
Dear Customer we are still experincing the below issue,
Due to a current technical fault with our phone systems we are unable , at present, to take inbound calls from our customers. We are also unable to make outbound calls to customers. We apologise for this disruption however we are working to resolve this and hope to have this matter rectified in a timley manner. We would urge any customer with a service issue to email customerservices@icebroadband.com.
Please ensure you provide the full details on your account i.e Full Name, Full address this will help us in locating your account. Also please note that under the data protection act we can only deal with the account holder and persons named on the account.
Dear Customer we are currently experincing an issue with our VOIP service, VOIP customer will be unable to make outbound calls we are still currently working to resolve this issue.
25/11/08
Dear Customer we are still experincing the below issue,
Due to a current technical fault with our phone systems we are unable , at present, to take inbound calls from our customers. We are also unable to make outbound calls to customers. We apologise for this disruption however we are working to resolve this and hope to have this matter rectified in a timley manner.
Dear Customer we are currently experincing an issue with our VOIP service, VOIP customer will be unable to make outbound calls we are still currently working to resolve this issue.
24/11/08
Dear Customer we are still experincing the below issue,
Due to a current technical fault with our phone systems we are unable , at present, to take inbound calls from our customers. We are also unable to make outbound calls to customers. We apologise for this disruption however we are working to resolve this and hope to have this matter rectified in a timley manner.
Dear Customer we are currently experincing an issue with our VOIP service, VOIP customer will be unable to make outbound calls we are still currently working to resolve this issue.
21/11/08
Due to a current technical fault with our phone systems we are unable , at present, to take inbound calls from our customers. We are also unable to make outbound calls to customers. We apologise for this disruption however we are working to resolve this and hope to have this matter rectified in a timley manner.
19/11/08
There is a temporary power outage scheduled in Gorteen this morning. normal service shall resume this afternoon. We are currently experiencing technical difficulties with the operation of our voip service, our engineers are currently working to resolve this issue and we will be updating our website as soon as the issue is resolved.
14/11/08
Customers in the following areas listed below may experience intemittent service. We will update Monday afternoon 17/11/08.
Johnstownbridge
Coilldubh
Kilmurray
Ardnew
Summerhill
Kildalkey
Derrinturn
Maynooth (Derrinstown)
Bracetown
Walterstown
Kilcock
31/10/08
We are currently experiencing a service outage in the Lisspopple area. A further update will follow.
Service has been resumed in the Lisspopple Area. We apologise for any inconvenience caused.
25/10/08
Service has been resumed in the Tipperary Area. We apologise for any inconvenience caused.
25/10/08
We are currently experiencing a service outage in the Tipperary area. A further update will follow.
23/10/08
Service has been resumed in the Caherconlish area. We apologise for any inconvenience caused.
22/10/08
Service has been resumed in the Athy Area
21/10/08
Service has been resumed in the Stoneyford area.
20/10/08
We are currently experiencing a service outage in our Tullow area. A further update will follow.
Normal Service is now resumed in the Tullow area.
We are currently experiencing a service issues in our Stoneyford area. A further update will follow.
17/10/08
We arecurrently experiencing a service outage in Caherconlish. We have engineers working to reslove the issue as soon as possible. We apologise for any inconvienience caused.
North County Dublin Customers. Following on from our recent network upgrades we are still carrying out the maintenance on the sectors. You may at times during the day experience intermittent breaks in service.
Service has now being restored to our Stoneyford area.
14/10/08
We are currently experiencing a service outage in Athy. We have our engineers working to resolve this issue as soon as possible. We apologise for any inconvenience caused.
09/10/08
Customers in the Castlepollard area may experience a service outage this afternoon. We apologise for any inconvenience caused.
07/10/08
We are currently experiencing difficulties in the following areas:
Gorteen
Wolfhill
Spink
Lisanisk
We have engineers working on these sites and hope to resolve this issue as soon as possible. We apologise for any inconvenience caused.
30/09/08
North County Dublin Customers. Following on from our recent network upgrades we are still carrying out the maintenance on the sectors. You may at times during the day experience intermittent breaks in service.
We will update the website when this work is completed.
26/09/08 2.33pm
Service has now been restored to the areas of Tullamore, Church Hill and Charleville. We apologise for any inconvenience caused.
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